Frequently Asked Questions

  • If I register, who is the check made out to? The check should be made payable to RFG Events and mailed to: RFG Events, LLC, 9280 Davidson Hwy, Concord, NC 28027.
  • Can I pay with a credit card? No, we are sorry for the inconvenience, but RFG Events does not accept credit cards. Please pay with a check or email info@focusonvisual.net for instructions on making a bank payment.
  • Is my hotel stay included in the registration fee for VISUAL Focus 2018? Yes, you will indicate your check-in and check-out dates on the online registration form and RFG Events will make your hotel reservation. A confirmation number will be emailed to you.
  • Am I guaranteed a room at Disney’s Coronado Springs Resort? RFG Events had previously secured a room block at the host hotel, and we will certainly try to secure additional rooms. At this time, the room block at Coronado Springs Resort is full, but we have secured additional hotel rooms at Disney’s nearby (3 miles away) Caribbean Beach Resort.‍‍‍
  • Can I share a room with another person? Yes, when registering, one attendee will choose "WITH HOTEL." The other attendee will choose "WITHOUT HOTEL" and mention the name of the other person in the comments section of the registration form for room-sharing.
  • Can I check-in earlier than Sunday, October 21 or check-out later than Wednesday, October 24 and still receive the special hotel rates? Yes, bring the family and stay longer! The VISUAL Focus rates ($197 per night) are available 3 days prior and 3 days post event, based on availability. Request extra nights during registration by selecting the number of “Extra Hotel Nights” on the registration form. Plan your Disney trip with My Disney Experience.
  • Can I get the conference hotel rate if I contact the hotel directly? No, Disney’s Coronado Springs Resort has a special negotiated conference rate and all reservations need to be made by RFG Events. Please indicate when registering if you will need a hotel room, and your dates of check-in and check-out.
  • What time are check-in and check-out? Disney’s Coronado Springs Resort has a 3pm check-in and an 11am check-out. The bell hop at the hotel can hold your luggage if needed.
  • Can I purchase discounted tickets for theme parks? Yes, click here to purchase specially priced Walt Disney World theme park tickets and click here to purchase Universal Orlando® Resort park tickets. Plan your Disney park trip with My Disney Experience.
  • What is the dress code for the conference? There is no dress code, although all meetings, including the Welcome Reception and Networking Event, tend to be business casual. If you are more comfortable in jeans or shorts, that is fine.
  • Can I bring a guest? Yes, the cost for a guest pass is $275 with the purchase of a full conference pass. The pass allows your guest to attend the Welcome Reception Sunday evening to be held at Disney's Coronado Springs Resort, October 21 from 6pm-8pm, and the Customer Appreciation Event at House of Blues on Tuesday evening, October 23, 2018 from 6:30pm-9:30pm. The guest must be at least 21 years of age and will not have access to conference sessions.
  • Can I transfer my registration to someone else in my company in the event I cannot attend? Yes, all substitutions must be sent via email to info@focusonvisual.net, and received no later than seven (7) business days prior to the start of the conference (must be received by October 14, 2018). No fee will be charged for processing substitutions.
  • What if I need to cancel my registration? Conference cancellations sent via email to info@focusonvisual.net and received no later than September 21, 2018 will receive a full refund. Cancellation requests received after September 21, 2018 will not receive a refund. Only cancellations received in writing (email) will be honored. Fees and costs associated with the cancellation of any travel reservations are the exclusive responsibility of the registrant.  
  • What airport is closest to Coronado Springs Resort? Orlando International Airport (MCO) is located about 25 miles from Coronado Springs Resort and is the closest airport to the conference location.
  • What transportation is available between Orlando International Airport and Coronado Springs Resort? Enjoy complimentary transportation and luggage delivery to and from Orlando International Airport via Disney’s Magical Express. Set up your free Magical Express transport
  • What is the cost for parking if I drive to the conference? Coronado Springs Resort offers complimentary standard self-parking at its location, as well as at Disney theme parks.
  • Is transportation offered to and from all Disney theme parks and water parks? Yes, complimentary bus transportation is available. Buses also run to Disney Springs area and Disney′s Winter Summerland Miniature Golf Course. The main bus stop at Disney’s Coronado Springs Resort is located in front of the El Centro building. Three additional stops shuttle Guests between the Casitas, Ranchos and Cabanas suites.
  • What is the time zone in Orlando, FL? ET (Eastern Time)
  • What is the weather like in October in Orlando, FL? Average temperatures in Orlando, FL in October are mid 80's during the day, and mid 60's at night. Average rainfall for October is 3.3 inches, and the humidity is lower than in the Summer months.
  • What if I have additional questions? Please send an email to info@focusonvisual.net if you have additional questions.