Frequently Asked Questions

© RFG Events, LLC

May 21 - 24, 2017  -  Louisville, Kentucky



Why attend?



Hotel & Travel



Why attend?



Hotel & Travel



If I register, who is the check made out to?

The check should be made payable to RFG Events and mailed to: Attn: Lorraine Shannon, RFG Events, 9280 Davidson Hwy, Concord NC 28027.

Can I pay with a credit card?

No, we prefer that you pay with a check or wire transfer.

Is my hotel stay included in the registration fee for VISUAL Focus 2017?

Yes, you will indicate your check-in and check-out dates on the online registration form and RFG Events will make your hotel reservation. A confirmation number will be emailed to you.

Am I guaranteed a room at Marriott Louisville Downtown?

RFG Events currently has a room block at the host hotel and we will certainly try to secure additional rooms if needed. It is always wise to register early for best room availability.

Can I share a room with another person?

Yes. when registering, one attendee will choose "WITH HOTEL." The other attendee will choose "WITHOUT HOTEL" and mention the name of the other person in the comments section of the registration form for room-sharing.

Can I check-in earlier than Sunday, May 21 or check-out later than Wednesday, May 24 and still receive the special hotel rates?

Yes, the VISUAL Focus rates are available 3 days prior and post event, based on availability. Request extra nights during registration by adding "Extra Hotel Nights" under the "ADDITIONAL OPTIONS' section of the registration form.

Can I get the conference hotel rate if I contact the hotel directly?

No, Marriott Louisville Downtown has a special negotiated conference rate and all reservations need to be made by RFG Events. Please indicate when registering if you will need a hotel room, and your dates of check-in and check-out.

What time are check-in and check-out?

Marriott Louisville Downtown has a 4pm check-in and an 11am check-out. The bell hop at the hotel can hold your luggage if needed.

What is the dress code for the conference?

There is no dress code, although all meetings, including the Welcome Reception and Networking Event, tend to be business casual. We do encourage you to wear your 'Derby Best' to the Networking Event at the Kentucky Derby Museum. If you are more comfortable in jeans, that is fine.

Can I bring a guest?

Yes, the cost for a guest pass is $250 with the purchase of a full conference pass. The pass allows your guest to attend the Welcome Reception Sunday evening, May 21 from 6pm-8pm, and the Customer Appreciation Event on Tuesday evening, May 23 from 6:30pm-10:30pm. The guest must be at least 21 years of age and will not have access to conference sessions.

Can I transfer my registration to someone else in my company in the event I cannot attend?

Yes, all substitutions must be sent via email to, and received no later than seven (7) business days prior to the start of the conference (must be received by May 11, 2017). No fee will be charged for processing substitutions.

What if I need to cancel my registration?

Conference cancellations sent via email to and received no later than April 21, 2017 will receive a full refund. Cancellation requests received after April 21, 2017 will not receive a refund. Only cancellations received in writing (email) will be honored. Fees and costs associated with the cancellation of any travel reservations are the exclusive responsibility of the registrant.  

What is the weather like in May in Louisville, KY?

Average temperatures in Louisville, KY in May are mid 70's during the day, and mid 50's at night. Average rainfall for May is 5.3 inches.

What if I have additional questions?

Please send an email to if you have additional questions.