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Frequently Asked Questions

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  • If I register, who is the check made out to? The check should be made payable to RFG Events and mailed to: RFG Events, LLC, 9280 Davidson Hwy, Concord, NC 28027.
  • Can I pay with a credit card? Yes, RFG Events accepts credit cards. Visa, Mastercard, American Express and Discover. A 3.5% service fee will be added to your invoice. When you receive your invoice, click on the “View & Pay” button to enter credit card information.
  • Is my hotel stay included in the registration fee for VISUAL Focus 2020? Yes, you will indicate your check-in and check-out dates on the online registration form and RFG Events will make your hotel reservation. A confirmation number will be emailed to you.
  • Am I guaranteed a room at Gaylord Opryland Resort? RFG Events has secured a substantial room block at the host hotel, but it is very likely to fill as we get closer to the conference. We encourage potential attendees to register early to secure your room.
  • Can I share a room with another person? Yes, when registering, one attendee will choose "WITH HOTEL." The other attendee will choose "WITHOUT HOTEL." If you are sharing a room with coworkers/family/friends, you will enter their names and ages on the registration form. If they are an adult, you may use 18+. Guests under 18 years of age can stay at no charge. Two guests who are 18+ may share a room with no additional fees, but there will be a $38.75 additional fee per person for more adult (18+) guests.
  • Can I check-in earlier than Wednesday, October 21 or check-out later than Saturday, October 24 and still receive the special hotel rates? Yes, bring family or friends and stay longer! The VISUAL Focus rate ($260 per night) is available 3 days prior and 3 days post event, based on availability. PLEASE register early if you plan to stay for extra days. Request extra nights during registration by selecting the number of “Extra Hotel Nights” on the registration form and choosing your check-in/out dates.
  • Can I get the conference hotel rate if I contact the hotel directly? No, Gaylord Opryland Resort has a special negotiated conference rate and all reservations need to be made by RFG Events. Please indicate when registering if you will need a hotel room, and your dates of check-in and check-out.
  • What time are check-in and check-out? Gaylord Opryland Resort has a 4pm check-in and an 11am check-out. The bell hop at the hotel can hold your luggage if needed.
  • What amenities are included with my hotel room? Your room will come with several amenities (including, but not limited to) a hair dryer, mini-refrigerator, desk, safe and iron/ironing board. Also, included with your stay at the Gaylord Opryland Resort are internet access, fitness center access, daily credit of up to $10 per room towards dry cleaning, newspaper, unlimited local and domestic long distance calls, in-room bottled water (2 daily), Gaylord Spring Golf Links practice range access and daily bucket of balls and shuttle, Opry Mills Savings Passport worth hundreds of dollars in additional savings, and Wildhorse Saloon cover charge for up to 4 guests (some restrictions apply).
  • What is the dress code for the conference? There is no dress code, although all meetings, including the Welcome Reception and Networking Event, tend to be business casual. If you are more comfortable in jeans or shorts, that works!
  • Can I bring a guest? Yes, the cost for a guest pass is $300 with the purchase of a full conference pass. The pass allows your guest to attend the Welcome Reception Wednesday evening to be held at Gaylord Opryland Resort on October 21, and the Customer Appreciation Event at Wildhorse Saloon on Thursday, October 22. The guest must be at least 21 years of age and will not have access to conference sessions. If you prefer to have your guest attend one of the events, but not the other, the cost is $150. Please indicate on the registration form which event you are requesting.
  • Can I transfer my registration to someone else in my company in the event I cannot attend? Yes, all substitutions must be sent via email to info@focusonvisual.net, and must be received by October 1, 2020. No fee will be charged for processing substitutions.
  • What if I need to cancel my registration? Conference cancellations before or on September 15, 2020 will be charged a $250 administration fee. Cancellations received after September 15, 2020 will receive a 50% refund. Cancellations after October 13, 2020 will not receive a refund. Only cancellations received in writing via email to info@focusonvisual.net will be honored. Fees and costs associated with the cancellation of any travel reservations are the exclusive responsibility of the registrant.  
  • What airport is closest to Gaylord Opryland Resort? Nashville International Airport (BNA) is located about 8 miles from Gaylord Opryland Resort and is the closest airport to the conference location.
  • What transportation is available between Nashville International Airport and Gaylord Opryland Resort? Shuttles, taxis and rideshare (Uber, Lyft) are available at the airport. Gaylord Opryland Resort offers an airport shuttle for $19 one-way or $30 roundtrip. Estimated taxi fare is $30 one-way.
  • What is the cost for parking if I drive to the conference? Gaylord Opryland Resort offers complimentary standard self-parking for a limited number of VISUAL Focus attendees.
  • Is transportation offered to and from downtown Nashville? Gaylord Opryland resort offers complimentary shuttles for overnight guests to several areas of downtown Nashville. These include Grand Ole Opry House, Opry Mills and General Jackson Showboat. Rideshares (Uber, Lyft) are also available. Downtown Nashville is only about 11 miles away from Gaylord Opryland Resort.
  • What is the time zone in Nashville, TN? CDT (Central Daylight Time)
  • What is the weather like in October in Nashville, TN? Average temperatures in Nashville, TN in October are mid-to-low 70's during the day and upper 40's at night.
  • What activities are available at Gaylord Opryland Resort? There are a lot of different activities available right at the Gaylord Opryland Resort. To view a list of all activities, click here. Included with your stay at the Gaylord Opryland Resort are access to the indoor pool, health club and fitness center.
  • What is there to do around Gaylord Opryland Resort? There are a lot of local attractions around Gaylord Opryland Resort including Music Valley, Country Music Hall of Fame, Grand Old Golf, Games & GoKarts, Nashville Zoo and much more. To view a list of local attractions and driving directions, visit Gaylord Opryland Resort's Local Area website here.
  • What if I have additional questions? Please send an email to info@focusonvisual.net if you have additional questions.