Frequently Asked Questions


Why attend?






networking event


Daily Agenda

Focus FIT


  • If I register, who is the check made out to? The check should be made payable to RFG Events and mailed to: RFG Events, LLC, 9280 Davidson Hwy, Concord, NC 28027.
  • Can I pay with a credit card? No, we are sorry for the inconvenience, but RFG Events does not accept credit cards. Please pay with a check or email for instructions on making a bank payment.
  • Is my hotel stay included in the registration fee for VISUAL Focus 2019? Yes, you will indicate your check-in and check-out dates on the online registration form and RFG Events will make your hotel reservation. A confirmation number will be emailed to you.
  • Am I guaranteed a room at Loews Sapphire Falls Resort? RFG Events has secured a substantial room block at the host hotel, but it is very likely to fill as we get closer to the conference. In the case that no rooms are available at Loews Sapphire Falls, we will reserve rooms at the sister hotel, Loews Royal Pacific, which is connected to the conference center by a skywalk. We encourage potential attendees to register early to secure your room.
  • Can I share a room with another person? Yes, when registering, one attendee will choose "WITH HOTEL." The other attendee will choose "WITHOUT HOTEL." If you are sharing a room with coworkers/family/friends, you will enter their names and ages on the registration form. If they are an adult, you may use 18+. Guests under 18 years of age can stay at no charge. Two guests who are 18+ may share a room with no additional fees, but there will be a $38.75 additional fee per person for more adult (18+) guests.
  • Can I check-in earlier than Sunday, October 6 or check-out later than Wednesday, October 9 and still receive the special hotel rates? Yes, bring family or friends and stay longer! The VISUAL Focus rate ($220 per night) is available 3 days prior and 3 days post event, based on availability, except for the nights of October 5th and October 11th which will be charged at $280. PLEASE register early if you plan to stay for extra days. Request extra nights during registration by selecting the number of “Extra Hotel Nights” on the registration form and choosing your check-in/out dates.
  • Can I get the conference hotel rate if I contact the hotel directly? No, Loews Sapphire Falls Resort has a special negotiated conference rate and all reservations need to be made by RFG Events. Please indicate when registering if you will need a hotel room, and your dates of check-in and check-out.
  • What time are check-in and check-out? Loews Sapphire Falls Resort has a 4pm check-in and an 11am check-out. The bell hop at the hotel can hold your luggage if needed.
  • Can I purchase discounted tickets for theme parks? Yes, click here to purchase Universal Orlando® Resort park tickets. It will be the perfect time to visit Universal Orlando Halloween Horror Nights!
  • What is the dress code for the conference? There is no dress code, although all meetings, including the Welcome Reception and Networking Event, tend to be business casual. If you are more comfortable in jeans or shorts, that works!
  • Can I bring a guest? Yes, the cost for a guest pass is $275 with the purchase of a full conference pass. The pass allows your guest to attend the Welcome Reception Sunday evening to be held at Loews Sapphire Falls Resort on October 6, and the Customer Appreciation Event at Margaritaville on Tuesday evening, October 8, 2019. The guest must be at least 21 years of age and will not have access to conference sessions.
  • Can I transfer my registration to someone else in my company in the event I cannot attend? Yes, all substitutions must be sent via email to, and must be received by September 14, 2019. No fee will be charged for processing substitutions.
  • What if I need to cancel my registration? Conference cancellations before or on August 31, 2019 will be charged a $250 administration fee. Cancellations received after August 31, 2019 will receive a 50% refund. Cancellations after September 27, 2019 will not receive a refund. Only cancellations received in writing via email to will be honored. Fees and costs associated with the cancellation of any travel reservations are the exclusive responsibility of the registrant.  
  • What airport is closest to Sapphire Falls Resort? Orlando International Airport (MCO) is located about 25 miles from Sapphire Falls Resort and is the closest airport to the conference location.
  • What transportation is available between Orlando International Airport and Sapphire Falls Resort? Shuttles, taxis and rideshare (Uber, Lyft) are available at the airport. The hotel and RFG Events will not provide transportation.
  • What is the cost for parking if I drive to the conference? Sapphire Falls Resort offers complimentary standard self-parking for VISUAL Focus attendees.
  • Is transportation offered to and from Universal Orlando Resort? Yes, complimentary bus and water taxi transportation is available at Sapphire Falls Resort. You can also take a leisurely 10-15 minute walk along the water to reach the entrance.
  • What is the time zone in Orlando, FL? ET (Eastern Time)
  • What is the weather like in October in Orlando, FL? Average temperatures in Orlando, FL in October are mid 80's during the day, and mid 60's at night. Average rainfall for October is 3.3 inches, and the humidity is lower than in the Summer months.
  • What if I have additional questions? Please send an email to if you have additional questions.